Print Design
In a world dominated by digital, many companies are starting to move away from print. As a digital marketing agency, …
Keep your website secure, fast, and optimized with our comprehensive maintenance and support services. At Matchbox, we offer proactive solutions for your specific needs, ensuring that your website operates smoothly and remains a valuable asset for your business. Our expert team provides everything from regular updates and security patches to performance monitoring and feature enhancements, so you can focus on what matters most, growing your business. Let us safeguard your website, minimize downtime, and maximize efficiency.
Our Website Maintenance & Support Services
This service is normally offered as an optional part of every website agreement. We highly recommend this service to all our websites clients so that we can continue to provide assistance after launch. It’s kind of like buying a new Subaru and making the decision to take it into the Subaru dealer for routine maintenance. They’re the most familiar with the make/model and are able to outsource parts a lot easier than anyone else. Routine maintenance will also increase the longevity of your website so that it will support your business goals for years to come.
Our Support Packages
Essentials Support Package
This package provides essential support to ensure your website runs smoothly.
- 24/7 Uptime Monitoring
- Monthly Security Patches & Updates
- Basic Performance Monitoring
- Email Support
- Monthly Reporting
Ideal for businesses that need regular, proactive maintenance without extensive customizations.
Premium Support Package
A comprehensive package for businesses seeking enhanced performance and advanced security.
- Advanced Security Monitoring
- Weekly Performance Optimization
- Priority Support with Fast Response
- Dedicated Account Manager
- Custom Development Hours
- Weekly Reporting
Perfect for high-traffic websites or those with complex requirements.
Benefits of a Support Package
Proactive Monitoring and Issue Resolution
Our team continuously monitors your website for performance, security, and functionality. We identify potential issues before they become major problems, ensuring that your site remains fast, reliable, and secure. From broken links to security vulnerabilities, we address issues swiftly to prevent downtime or data loss.
Regular Updates and Security Patches
We ensure your website stays up-to-date with the latest software versions and security patches. This proactive approach minimizes the risk of cyberattacks and keeps your website functioning at its best.
Performance Optimization
Our experts optimize your website to improve load times, enhance user experience, and ensure scalability as your business grows. We make sure your site meets modern web standards and provides a seamless experience across devices.
Customized Support Plans
Every business is unique, which is why we offer customizable support plans to fit your specific needs. Whether you need daily monitoring or monthly updates, we work with you to create a plan that keeps your website performing at its peak.
Dedicated Team
With Matchbox Design Group, you get a dedicated team of developers and support specialists focused on your website’s ongoing success. We partner with you to understand your goals and make sure your digital presence aligns with your business objectives./h
How Website Support Can Benefit Different Types of Teams
Technical Teams (IT)
- Problems Fixed Faster: Dedicated team members there to help address and fix issues faster.
- Enhanced Security: Regular patches and updates protect against vulnerabilities, relieving IT teams from constant firefighting.
- WordPress Experts: Decades of combined experience on the platform.
- Custom Support: Tailored packages provide flexibility for technical requirements.
- Cleaner Code: Changing hands can create tech debt and long term problems. Our team keeps things clean and tidy.
- Big Picture Thinking: Small changes can cause big problems if long term impact isn’t considered. We take pride in providing options and strategy along with technical fixes.
Editorial Teams
- Seamless Content Updates: Stable, fast performance means fewer delays in publishing content.
- Error-Free Website: Proactive issue resolution minimizes disruptions to productivity..
- Dedicated support: We have a team dedicated to keeping sites up and error free. This can help your team address problems and issues to keep you publishing content.
- Workflow: A well-supported site means fewer blockers in your day-to-day operations, keeping your team on track.
- Features: Regular updates and monitoring help ensure your site’s tools and integrations continue working as expected.
- SEO: Technical stability and fast load times contribute to better search rankings and user experience.
Marketing Teams
- Optimized Performance: Faster load times and improved site speed enhance SEO and conversion rates.
- Reliability: With fewer technical issues, marketing teams can trust the platform and data accuracy for campaigns.
- Compliance:
- Security: Routine security updates protect against vulnerabilities, safeguarding user data and maintaining customer trust, essential for any marketing activity involving sensitive information.
- Features:
- Cost Savings: Proactive maintenance helps avoid site issues that waste money during campaigns.
We’re Here To Help!
Our partnership doesn’t have to end after launch. In fact, that’s often just the beginning. As your digital presence evolves, we’re here to support you in any way we can—whether it’s fixing a plugin conflict, resolving inventory issues, making content updates, or ensuring your site is performing at its best. From proactive monitoring and security patches to custom feature requests and strategic guidance, you can count on us to keep things running smoothly behind the scenes, so you can stay focused on what matters most: growing your business.